J'ai eu la réponse d'e-gold, j'aurais juste besoin de la confirmation de ce que j'ai compris.
If your account was compromised while AccSent was enabled, there is a
high
probability that you either have a security hole in your computer,
which
allowed hackers to take control of your computer or you have a Trojan
virus,
spyware or keylogger software installed on your computer because
someone not
only had access to your e-gold passphrase, they also had access to your
email address password. AccSent monitors account access attempts and
issues
a one-time PIN challenge to those coming from IP address ranges or
browsers
that differ from the last authorized account access. Your account was
accessed from remoteip '69.133.140.125' & '68.32.15.92' and a pin was
sent
to the email address on the account. The person logged into your email
account and retrieved the pin, accessed your e-gold account and made an
unauthorized spend from the account.
Until you remove the malicious software from your computer, your
account is
still vulnerable. Your email account has also been compromised so it
is
important that you change the password for your account after your
computer
is cleaned. If the malicious software is still on your computer,
someone is
able to read your emails, delete your emails or send emails from your
account.
The only other way your account could have been compromised is if you
received a phishing email with a link for you to click on to access
your
account. If you clicked on the link and went to a fake e-gold site and
entered your e-gold account information along with your email account
information, your account could have been compromised without malicious
software being installed on your computer.
Have you received any emails within the past few weeks, which appeared
to
come from e-gold requesting that you log into your account? Did the
email
contain a link or an attachment? Did you attempt to open the
attachment?
Did you click on the link or attempt to access your account from a link
in
this email?
Have you run a complete virus scan of all computers used to access your
account with updated anti-virus software? You should also check your
computer for Spyware and Trojan keyloggers. Some people mistakenly
assume
that anti-virus software protects them from keyloggers and Spyware.
Most
anti-virus software does not adequately check for keyloggers and
Spyware.
If you have checked all the computers used to access your account with
only
an anti virus software, we strongly recommend you use a software that
specifically checks for Spyware and keyloggers.
As of today we know specifically of 9 viruses that could cause a
problem
similar to the one you are having.
1. Win32/Goldun.ia (One customer said he did not find anything when he
ran
Norton and McAfee anti-virus software, but he found the Win32/Goldun.ia
Trojan when he used a software called 'Kaspersky')
2. T SPY_HAXDORY (A customer who was receiving the fake login
confirmation
page located a virus with Trend Micro Housecall identified as T
SPY_HAXDORY.
Removing this seemed to solve the problem without having to reinstall
windows.)
3. TROJ_GOLDUN.DO which has a file named CPU.EXE found in the
c:\windows
directory. This was found with Trend Micro's PC-cillin.
4. cpu.exe (Aladinz.l Trojan) more information regarding this virus can
be
found at http://www.auditmypc.com/process/cpu.asp
5. GDIWXP.DLL
6. pwsteal.trojan
7. Win32.Grams.I which monitors Internet Explorer windows until the
user
visits the e-gold login page: e-gold.com/acct/login.html. Once the user
is
logged in Grams opens a hidden Internet Explorer window in which it
accesses
the user's account balance: e-gold.com/acct/balance.asp
8. Trojan.LdPinch.L
9. Trojan.PWS.GoldSpy e.exe in Directory D:\Documents and Settings
We investigated and placed a block on account #2876020 & 2422024 to
prevent
it from receiving additional funds. Unfortunately we will not be able
to
refund your money because all e-gold spends are final and not
reversible as
stated in the e-gold account user agreement. e-gold is also
contractually
prohibited from freezing e-gold accounts or releasing e-gold account
information in the absence of a court order or subpoena. You might
want to
consider obtaining some combination of help from a legal professional
or law
enforcement to obtain a court order, if the size of your loss warrants
expenditure of your resources (time and money) to resolve.
The court order/subpoena should be presented by postal mail to:
e-gold, Ltd.
c/o Andrew S. Ittleman, Esq.
1001 Brickell Bay Drive
Suite 2002
Miami, FL 33131
Facsimile: (305) 371-8989
Là, en clair il font que des suppositions: Ou vous avez un virus ou vous avez cliquez sur un pishing. En clair ils n'ont pas fait de recherche si je ne me trompe......
cartman
